One of my mentors was Kurt Wright who I
traveled with at one point in my career assisting him with his
executive retreats. Kurt had Fortune 100 clients with the job of
teaching their top executives how to break through to new levels of
performance. One thing Kurt was big on was to compliment people.
Nothing complicated here, just find something good to say about
the people you are interacting with and be sincere.
The more meaningful you could make the
compliment the better. That part was more difficult. However, the
impact of a sincere compliment that has real meaning to its recipient
is worth the extra effort. If you know something is important to
another person and you can compliment them in that area somehow, you
are looking in the right direction.
A relative of the compliment is an
acknowledgement. An acknowledge-ment is less about something you
like about someone and more about announcing something good about
For example, I would like to acknowledge
all my readers for being relationship-oriented, willing to put your
clientís interests first and helping your clients get what feels right
to them. You are leaders when you take this approach. You are helping
make the world around you a better place which helps us all. Your
efforts in this regard make a profound difference.
Again, it is especially powerful if you
can acknowledge people for what you know is important to them. If you
notice someone working late and getting to the office early, an
acknowledgement could sound something like, "When I see you here early
and leaving late, you are an inspiration to me!"
Another powerful place to let people
know how you feel about what they have done is in a closing
presentation. Let your clients know what they have done right.
Compliment them on what they have accomplished. Acknowledge
them for the foresight they have shown, the responsibility they are
expressing by their concern for the future, and the validity of their
thoughts and feelings as the opportunity presents itself.
The more you compliment and acknowledge
your clients on who they are being and for the good things they have
done, the more energy they will have to do more. Give it a try. Step
outside your comfort zone for a minute and put a smile of appreciation
on your clientís face. You will get as much positive energy from this
approach as your client does being the receiver of your praise.
Enjoy the summer weather,
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